Yet they STILL shunt me onto the pathway of travelers. I have NEVER rented a single night's accommodation Airbnb and FOR YEARS HAVE LISTED my vacation rental on Airbnb. AWFUL EXPERIENCE about a year ago with Airbnb, was shown a round-about "work around way"by one rep to get to my host account and FINALLY after NUMEROUS CALLS GIVEN a SWITCH TO HOSTING link so I could proceed as a host. This is the SECOND TIME in the last few years that I have been suddenly locked out of access to my host account - in this case apparently because Spectrum installed a new modem this afternoon. Plus I'm logged out of over a dozen Chrome tabs I now need to spend more time on to recover.
I was forced to leap through hoops that were repetitive and of NO HELP IN GETTING ME TO MY HOST PAGE. After I went through 30 minutes of the no-help-rep, she agreed to request - not transfer me to or have them CALL ME, but send an email to"Technical support" that I asked for at the onset and WAS REFUSED.
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She was as ignorant as I am as to how to find a way through the digital maze and barriers set in place. I was reluctant to do as directed but with NO TECH support, locked out of my host account and having only this person to rely on, followed her directions exactly. Furthermore, I apparently following her exact directions I unfortunately lost many tabs I had open on Chrome that I now cannot retrieve.
She provided absolutely no help yet took 30 minutes to face the fact. I just wasted another 30 minutes on the phone with a rep who refused to provide TECH SUPPORT, claiming SHE WAS QUALIFIED TO SOLVE MY PROBLEM. Their digital pathways are unreliable and their directions impossible to follow. Poor digital pathways and signposts that aviation, medicine, insurance and banking would not tolerateĪs a Superhost, I find Airbnb extremely difficult to deal with.
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